Client Care Specialist
Creating Experiences with Light & Shade

Client Care Specialist

It is particularly important to us that we are just as good a fit for you as you are for us, so all applicants are required to take this six-minute survey to be considered. https://go.apply.ci/s/UgGnLsXWjO

We are searching for a Client Care Specialist to join our team in our Scottsdale-based studio. We are a busy team, with projects of all sizes happening all over the valley. Our ideal candidate will enjoy working on multiple projects, staying busy, and traveling for meetings and installations. They will need to be detail-oriented, organized, proficient in completing tasks, and have some experience working with homeowners.

Good Client Care Specialists are the key to a great client experience. Responsibilities include attending client meetings, taking measurements and recording notes, scheduling next-step appointments, recommending window covering solutions that meet the client’s functional and aesthetic needs and preparing quotes. The right candidate has an eye for detail and pride in accurate work. If you are looking for an opportunity to be part of a team that makes a difference in the lives of others through design, apply here.
 

About Southwest Window Fashions:

SWF was started by Adrienne Hart, Founder and Lead Designer for ModaScapes Interior Design when she saw a huge gap in the industry around creating a great client experience while providing quality window coverings. We are not about the hard sell and sales goals. We are about making people’s homes exactly how they envision them. Our core values and behaviors are:
 
Creativity- We are resourceful and innovative and see obstacles as opportunities

Teamwork- We collaborate with our trade partners, clients, and teammates to find the best solutions

Compassion- We are judgement free and always seek to understand

Efficiency- We use technology to automate processes so clients can realize their dreams more quickly

Making a Difference- We know that we improve each person's life, making for better families, better communities and therefore a better world
 
Additionally, we offer competitive benefits and compensation in a fun, upbeat work environment.

Responsibilities:
 
  • Schedule in-home consultations with sample books
     
  • Source materials and products that protect and add beauty
     
  • Generate estimates for clients electronically
     
  • Collaborate with others to establish timelines and solve problems
     
  • Ability to analyze data and situations and produce creative solutions
     
Requirements & Skills:
 
  • Associate degree in interior design or equivalent experience in window covering sales or installation
     
  • Effective communication skills
     
  • Ability to collaborate with others to solve problems
  • Proficient in customer relations management software (Hunter Douglas software, a plus)
     
  • Proficient in PC and MS Office products (Teams experience a plus)
     
  • Clean driving record and ability/willingness to drive to appointments
     
All applicants are required to take this six-minute survey to be considered. https://go.apply.ci/s/UgGnLsXWjO